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Help & FAQs

How to Order

How do I order?

Ordering products from® is easy. On each product’s page, enter a quantity and click the "Add to Cart" button. To view your cart or check out, click the "Your Cart" button in the upper right corner of your screen and follow the prompts.

Any alternatives to ordering online?

Yes. If you prefer, you can complete your order offline via phone, at 800-551-9168 (this is the number printed in catalog but please do confirm that this number is going forward w/CS). We are a small company so you may get our voice mail. If so, please leave a message; we will call you back!

How do I contact customer service?

Use the Contact Us form.

Can I place an international order through®?

Yes! Click here for info.

Do you charge sales tax?

Where required to by law, CWDkids collects applicable state and local sales taxes on your order and shipping charges. For more information, including the appropriate forms and instructions, please visit your state’s official website.

Important Tax Information Regarding Kentucky, Oklahoma, South Dakota and Other States

CWDkids is not required to and does not collect sales or use tax in all states. However, although this purchase is made over the Internet or by other remote means, it is not exempt from sales or use tax in the state in which you reside. States (except Alaska, Delaware, Montana, New Hampshire, and Oregon) require residents to pay a sales/use tax to the state tax authorities. For more information and the appropriate forms and instructions, please visit your state’s official website.

Payment Options

We accept Visa, MasterCard, American Express and Discover and PayPal. We DO NOT accept personal checks. For mail/fax orders, please send money orders or business checks. All prices and payments are in U.S. dollars.

Order Tracking

How can I track my domestic package?

If your order is shipping to the United States, you will receive an email when your order ships with tracking information. Log in to your account at any time and go to My Account to check on the status of your order.

*If you did not create an account at check out you can still log in to cancel your order. 

How can I track my international package?

Tracking on international packages is currently only available for orders shipped with DHL Courier. Please contact Customer Service for tracking information on your DHL Courier package by sending an email to [email protected]


How do I cancel my order?

Please call us at 1-888-707-3873.

Changing Your Order

How can I add to or edit my order?

If you have a® account:

To modify an order, log into your® account and click on My Account. If the status is Pending you can modify your order by clicking "view" and writing the changes you would like to make in the comments section at the bottom. Please be sure your email address and phone number are accurate in case we need to contact you about the changes you request. If the status is no longer Pending the order has already been processed and can no longer be modified.

If you'd like to combine multiple existing orders, please add a comment in each order that is still pending, otherwise there's a chance that the other orders will not be flagged and continue processing.

What if I didn't save a password?

If a password was not saved at the end of check-out, you can login using a random system-generated password to your email address.  

  1. Visit our account sign in page.
  2. Enter your email address and click "Continue" to send it to your email address
  3. Once you receive the email, click on the link within the email.
  4. Login as a "Returning Customer" using your email address and the password.

Once you login, you can always update the password when you are in your account.

If you have trouble, email us 24/7 at [email protected] or call us 1-800-551-9168, Mondays-Saturdays, 8AM - 10PM EST. We are closed on Sundays, but send us an email or leave us a message and we'll be sure to respond to your inquiry on Monday morning. Please provide your order number and/or the email address you used in check-out.

09/18/2018 09:05:50 pm